Customer Service Policy

Customer Service Policy

This customer service policy applies to all purchases made on our website and is designed to provide customers with a transparent, reliable, and pleasant shopping experience. We are committed to offering high-quality products, standardized services, and comprehensive after-sales support for every order.

1. Shipping & Delivery Service

All orders are processed and shipped within 1 to 3 business days after payment confirmation. The estimated delivery time ranges from 6 to 12 business days, depending on regional logistics conditions.
We provide free worldwide shipping for all products displayed on the website. No shipping fees will be charged to customers. All applicable tariffs, customs duties, and related clearance fees are fully borne by our store. Customers will not be required to pay any additional or hidden costs during delivery and customs clearance.

2. Currency Settlement

All product prices, order settlements, refunds, and service fees on the website are denominated in United States Dollar (USD). No other currency is adopted for transaction calculation.

3. Return Policy

We support a hassle-free return service. Customers can apply for product returns within 60 days after receiving the goods. All returned products must be kept in unused, unopened, and original condition to qualify for return processing.
Once returned items are received and inspected, the refund process will be initiated. The refund will be completed within 5 to 10 business days. The refund amount will be returned according to the original payment channel.

4. Customer Support

For any product consultation, order inquiries, service feedback, return and after-sales questions, customers can access support through the Contact Us page on the website. Our customer service team will respond and provide professional assistance to resolve your questions.

5. Service Commitment

We always adhere to customer-oriented service standards. We strive to provide standardized, efficient, and friendly shopping and after-sales services. We continuously optimize the shopping experience, ensure transparent order processing, and protect the legitimate rights and interests of every customer.